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Customer Support Chatbots
Resolve the majority of tier-1 tickets automatically. Trained on your help centre, product docs, and past conversations — so answers match your voice, not a generic script.
AI Agents & Chatbots
Agents that work 24/7.
Not a rules-based chatbot with canned answers. Real agents — trained on your product, wired into your systems, measured on outcomes, and handed off to humans when the situation calls for it.
Agent Types
What we build.
02
Sales & Lead Qualification Bots
Engage website visitors, qualify intent, book demos, and hand warm leads to sales. Integrates with your CRM so no context gets dropped between the bot and a human.
03
Internal Helpdesk Assistants
An always-on assistant for your team — HR policies, IT requests, procurement rules, onboarding steps. Cuts the internal ticket backlog without growing the support team.
04
Multi-Channel AI Agents
One agent, many surfaces — web, WhatsApp, Slack, Teams, voice. Consistent behaviour and memory across channels, so customers don't repeat themselves.
Under the hood
What makes an agent production-ready.
Retrieval-augmented generation (RAG) over your private documents
01
Tool-calling to read/write your systems (CRM, ticketing, billing)
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Guardrails — prompt-injection defence, PII redaction, escalation paths
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Live handoff to humans with full conversation context preserved
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Evaluation pipelines — accuracy, helpfulness, tone tracked over time
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Multilingual support out of the box, with per-region tone controls
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How we ship it
Four steps, from scope to scale.
Scope
We map the intents, the data sources, and the handoff points. Two weeks, end with a signed spec and success metrics.
Build
RAG pipeline, tools, guardrails, and eval set assembled. Weekly demos on real conversations from your inbox.
Pilot
Deployed behind a feature flag to a small traffic slice. Humans still review every response for the first two weeks.
Scale
Ramp to full traffic once quality holds. Ongoing monitoring, retraining, and channel expansion as the business grows.
Ready to put an agent into production?
Two weeks to a signed spec. Eight weeks to a measured pilot. Talk to us — we'll tell you honestly whether an agent is the right tool for the problem.
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